Privacy Policy

1. Information We Collect

To provide a seamless shopping and rewards experience across our physical store and website, we collect the following types of information:

• Personal Identification: Your name, mobile number, and optional details (email, date of birth) provided during registration.
• Transaction Data: Details of your purchases, payment methods, and bank transfer receipts uploaded for verification.
• Loyalty & Referral Data: Points earned, redeemed, and the network of users tied to your unique referral code.

2. How We Use Your Data

We use the collected information strictly to enhance your Buyzo experience:

• To process your online and offline (POS) orders accurately.
• To calculate, issue, and manage your Buyzo Rewards and referral bonuses.
• To send secure OTPs (One-Time Passwords) via SMS for account access.
• To notify you about order statuses, refunds, or exclusive store credits.

3. Third-Party Sharing

We never sell your personal data. We only share necessary information with trusted service providers to fulfill our services to you. This includes sharing your phone number with our secure SMS gateway (Text.lk) for OTPs, and passing necessary checkout details to our Buy Now, Pay Later (BNPL) partners like Koko and Payzy when you select them as a payment method.

4. Data Security & Cookies

We use robust encryption and secure database structures to protect your personal profile, uploaded bank receipts, and points ledger. We use secure cookies strictly for "Remember Me" authentication, allowing you to stay logged in for up to 30 days without re-entering an OTP.

5. Your Rights

You have the right to access, update, or correct your profile information via the "My Account" page at any time. If you wish to have your account or data permanently deleted, please contact our store support.